Our reader had his used Jaguar for nine days before it developed a fault. As he wasn’t near to the dealer, it suggested he take it to another mechanic and…
Our reader bought a car 11 weeks ago from a dealer. After five weeks, he had to take it back because the brakes were grinding. The dealer sorted that out…
A breakdown service took our reader’s broken-down car to a garage near where he was on holiday. The garage struggled to fix its transmission problem, forcing our reader to find…
This is a tricky one. Our reader bought a VW Passat. He was concerned the service book hadn’t been stamped but the salesman told him VW service records are online…
Our reader has lost patience with a car that has broken down seven times in the past 10 months. They want to know whether they can reject it, claiming it’s…
The car with the clutch problem is a five-year old Volkswagen Golf. The dealer is more than 40 miles from the owner’s home and says the buyer may have to…
It pays for car owners to know their consumer rights. That way, if you’re not happy with the service from a dealer, you know the next steps to take. You…